Acer & Dixons (DSG): The worst after sales services ever?

Currys Digital tell me that Acer are not going to fix the charging pin of my Aspire One Netbookt that I purchased with "full cover" six months ago, which is more internal than it should be, due to what I strongly suspect is loose soldering on the circuit board inside.

Apparently this, I am told, is because it is "damaged"! so it's my fault that they can't make than repair reliable machines now is it? This is only the latest not so wonderful news of my troubles with Acer and DSG Group.

If you think that is bad, they could at least had this relayed to me this 6 weeks ago, or at least two weeks ago when they said it was fixed and on it's way back to me. Assholes.

I bet this is because I refused to let them repair my battery for £160 (for a £255 netbook) despite my £4.99 a month "Whatever Happens" "cover" plan from Dixons/Currys. What a joke.


Okay it was purchased as a display model, but only because it was the only one left. They damaged it aesthetically (the plastic casing) on the security things every laptop has to keep it securely attached to prevent people walking off with them which I didn't mind. I also noticed a tiny hairline crack on the battery which eventually turned in to a gaping hole exposing the battery itself including one of the electrical contacts on one side, which I mentioned upon handing it in to Currys for repair, along with the fact it was initially damaged upon purchase, stating it had now become a potential health hazard and that it may also need fixing too as it could be dangerous. I've never experienced such brittle plastic casing on anything I've owned before, it's like it was made out of Cornflakes. And just moving it around in it's carry case would damage it more. I really don't care if I have to keep the battery as it is now, taped in Scotch tape to stop anyone or my 3 year old son touching it and receiving a 6 cell electric jolt through their heart. No thanks I don't want a dead child or a libel case on ym hands.

Do Acer or DSG? It's a good thing my sister has a Degree in Law, and also specifically laws regarding retail law and consumer's rights.

What exactly is the point of me getting cover in the first place then? Especially when Currys/Dixons tell me it is not their fault they can't cover me for this.

The next few days will be hell for at least one person I complain to who decides to go "by the book" with any company tactics to run off with my money quickly followed by a fair amount of people on the internet and watchdogs and consumer foundations knowing about it.

I'm pretty much going to demand a new Netbook straight away. not one with equivalent spec but one that is equivalent value for my troubles. They have alot more to lose than me if they say no. And I don't care if "Acer are to blame". This is DSG cover, not Acer cover.

anyway before I get all irrational about this I'm going to stop now and update on the situation later. I'm pleased I turned my phone off earlier and just went to bed after listening to the voice-mail message that made me swear in public like Samuel L Jackson just had a fork slammed in his eye, because I could have really hurt verbally hurt somebody today.

Let the games begin. 

what a c@ckwomble

I am not impressed with TJ Hughes incompetent staff.
I mean seriously I showed them the bulb i wanted to use for this lamp and asked if it was the right type and wattage. They said yeah fine!
All right! WRONG!
I had checked the display lamp to see that that one was the right type of socket!

I mean holy crap it's barely worth asking these days! I really shouldn't have decided to trust anyone in a shop in crawley again!

Also I was very moody to my girlfriend today, I'm sorry for being such a cockwomble.
don't know why really, maybe it was the weather.

Fuck this shit

Good news:

I am currently on a week holiday til monday and so far it has been mostly shit.


And now here comes the bad news:

I've been f*cking ill with some sort of flu cold thing which just will not quit.

It's bugging me quite a lot and killing my throat and any short term memory making me mostly bed ridden and extremely frustrated and generally angry and irrational.

I did try for a few days to go out and have fun but it was not easy.

Well at least I have a caring girlfriend who has been very understanding of my very weak performed social activities and "inactivities" this week.

I managed to get drunk enough to feel ok at one point on some Vodka and orange but it was a total waste of time and energy really as I only ended up being "dance raped" by some guy in a nearly empty night club.

I'm not homophobic but he really should of had the decency to at least ask before pressing any body part of his anywhere on my clothes at all.
I had the right mind to press my knee in to his nuts but I didn't want to waste any time in a prison cell or a bouncer fight.

Plus being told to pay £160 for my netbook to be fixed even though it is definitely covered, thanks to Dixons lying to me about their cover and being general pricks by charging £100 of that as a service charge, making the total cost worth more than half it's value.

If they have also wiped the hard drive as they apparently do quite often with no justifiable reason I will hit the fucking roof.

It was a physical defect, in fact two of them. Down to obviously shoddy workmanship. Just finding out that and also that only 30 people of the entire internet have visited this site in the last year, good on you by the way, the rest of you who do not read this should do exactly what the victims in the Saw movies had inflicted upon them to themselves.

Oh and the shittest weather in history has to hit as soon as my holiday comes along doesn't it! Not to mention christmas season coming up while I am working in an airport.

Oh fucking joy.

Somebody please call Guinness book of records, I think the worst christmas for the general working (less than £30,000pa) class is about to arrive.

F*ck you and goodnight!*

Comments? Complaints? Please punch and knee yourself in the face until you bleed.

*Ignore this if I actually like you