Acer & Dixons (DSG): The worst after sales services ever?

Currys Digital tell me that Acer are not going to fix the charging pin of my Aspire One Netbookt that I purchased with "full cover" six months ago, which is more internal than it should be, due to what I strongly suspect is loose soldering on the circuit board inside.

Apparently this, I am told, is because it is "damaged"! so it's my fault that they can't make than repair reliable machines now is it? This is only the latest not so wonderful news of my troubles with Acer and DSG Group.

If you think that is bad, they could at least had this relayed to me this 6 weeks ago, or at least two weeks ago when they said it was fixed and on it's way back to me. Assholes.

I bet this is because I refused to let them repair my battery for £160 (for a £255 netbook) despite my £4.99 a month "Whatever Happens" "cover" plan from Dixons/Currys. What a joke.


Okay it was purchased as a display model, but only because it was the only one left. They damaged it aesthetically (the plastic casing) on the security things every laptop has to keep it securely attached to prevent people walking off with them which I didn't mind. I also noticed a tiny hairline crack on the battery which eventually turned in to a gaping hole exposing the battery itself including one of the electrical contacts on one side, which I mentioned upon handing it in to Currys for repair, along with the fact it was initially damaged upon purchase, stating it had now become a potential health hazard and that it may also need fixing too as it could be dangerous. I've never experienced such brittle plastic casing on anything I've owned before, it's like it was made out of Cornflakes. And just moving it around in it's carry case would damage it more. I really don't care if I have to keep the battery as it is now, taped in Scotch tape to stop anyone or my 3 year old son touching it and receiving a 6 cell electric jolt through their heart. No thanks I don't want a dead child or a libel case on ym hands.

Do Acer or DSG? It's a good thing my sister has a Degree in Law, and also specifically laws regarding retail law and consumer's rights.

What exactly is the point of me getting cover in the first place then? Especially when Currys/Dixons tell me it is not their fault they can't cover me for this.

The next few days will be hell for at least one person I complain to who decides to go "by the book" with any company tactics to run off with my money quickly followed by a fair amount of people on the internet and watchdogs and consumer foundations knowing about it.

I'm pretty much going to demand a new Netbook straight away. not one with equivalent spec but one that is equivalent value for my troubles. They have alot more to lose than me if they say no. And I don't care if "Acer are to blame". This is DSG cover, not Acer cover.

anyway before I get all irrational about this I'm going to stop now and update on the situation later. I'm pleased I turned my phone off earlier and just went to bed after listening to the voice-mail message that made me swear in public like Samuel L Jackson just had a fork slammed in his eye, because I could have really hurt verbally hurt somebody today.

Let the games begin.